Topline growth is exciting - but it can be deceptive for technology services companies.
We’ve seen services firms double revenue year over year, only to find themselves underwater months later. On paper, they look like success stories. Under the surface, they’re held together by duct tape.
The problem is simple: growth outpaces depth.
Delivery teams get stretched, systems don’t scale, and leadership ends up in constant firefighting mode.
What looked like momentum turns into fragility.
Margin shrink, quality drops, clients notice and the business can’t absorb the volume it created.
We’ve learned to look beyond just revenue as an indicator of success. The firms that scale sustainably aren’t the ones with the fastest topline. They’re the ones that build delivery engines before they need them.
They invest in leadership before it’s urgent. They codify process before things break. That’s what resilience looks like.
Because at the end of the day, revenue tells a story—but resilience tells the truth. And if you’re not building both at the same time, you’re not actually scaling.